Privacy Statement
Version 23-11-2020
Introduction
Your privacy is important to us. It is Claudia Kroon – Mommy Mentor’s policy to respect your privacy regarding any information we may collect from you across our website, https://www.claudiakroon.com, and other sites we own and operate.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
Which data do we collect?
We collect personal data that you provide us with either by using one of our sign-up forms on the website or an externally hosted landing page, or by contacting us by phone or e-mail.
We collect:
- Your name
- Your e-mail address
- Your phone number
We don’t collect special personal data and we don’t collect data about you from third parties.
What do we use the data for?
We use your data for 4 specific purposes:
- Contacting you via e-mail or phone about our services
- Sending you our newsletter
- Managing our customer database
- Executing regular business operations
Contacting you about our services
When you provide us with your contact details through our website or by phone or e-mail, we will only use your details to contact you about our service and in the context of providing service.
Sending you our newsletter
We can use your email address to send you our newsletter or a link for a free download for which you leave your email address. But we will only do that with your permission. We send out this newsletter about twice a month, depending on when there is news we can inform you about.
You can actively sign up for our newsletter through various sign-up forms. Every newsletter contains a link with which you can unsubscribe. The newsletter subscriber base is not provided to third parties and we do not send e-mails on behalf of third parties.
Managing our customer database
We use your contact information to analyse the sales of our products and services.
Executing regular business operations
We use contact and invoice information for regular business operations such as sending invoices, keeping accounts and keeping records of client contacts as long as it pertains to our service delivery.
Note on the responsible party
Claudia Kroon – Mommy Mentor
Brink van Abeltje 4
2641 BR Pijnacker
The Netherlands
Telephone: +31 6 43702311
E-mail: hello@claudiakroon.com
Legal basis for collecting personal data
Organizations may only process personal data if they have a legal basis for doing so. The General Data Protection Ordinance lists six possible bases. We use four of these principles for our various processing operations:
- Consent: to send the newsletter and to be able to contact you if you ask us to do so. We want to make sure that we only send the newsletter if you have given us permission to do so.
- Agreement: when you, as a customer, (intend to) purchase products and/or services from us, and we necessarily need to process your personal data in order to do so.
- Legal obligation: if we receive a legitimate claim to provide data to a competent authority. We are also required by law to retain personal data (for a long time) in our financial records, under tax law.
- Legitimate interest: if you have been a customer with us, we will retain your contact information up to 2 years after the last point of contact in order to be able to contact you in the future for any follow-up action.
Recipients and data transfer
We use MailerLite to manage our email marketing subscriber list and to send emails to our subscribers. MailerLite is a third-party provider, which may process your data using industry standard technologies to help us monitor and improve our newsletter.
MailerLite’s privacy policy is available at https://www.mailerlite.com/privacy-policy.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Retention Period
We only retain collected information for as long as necessary to provide you with your requested service. If you have been our customer we retain contact information for up to two year for any follow up action. Invoicing and other financial information will be kept for as long as necessary under tax law.
Data Protection
What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
Your rights with respect to your data
We do not use automated individual decision making, such as profiling.
Pursuant to the General Data Protection Regulation, you have the following rights with regard to your personal data:
Access your personal data
Within the framework of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients and the purpose of the data processing and, if applicable, a right to correct or delete this data. For this purpose, as well as for further questions regarding personal data, you can contact us at any time at the address listed at the beginning of this document.
Limit the processing of personal data
If you dispute the accuracy of your personal data stored with us, we usually need time to verify this. For the duration of the review, you have the right to demand the restriction of the processing of your personal data.
If the processing of your personal data was/is unlawful, you can demand the restriction of the data processing instead of deletion.
If we no longer need your personal data, but you need it for the exercise, defence or assertion of legal claims, you have the right to demand the restriction of the processing of your personal data instead of deletion.
If you have lodged an objection, a balance must be struck between your interests and ours. As long as it is not yet clear whose interests prevail, you have the right to demand the restriction of the processing of your personal data.
If you have restricted the processing of your personal data, this data – apart from its storage – may only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of an important public interest of the European Union or a member state.
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke a previously given consent at any time. The legality of the data processing that took place up to the revocation remains unaffected by the revocation.
Data portability
You have the right to have data, which we process automatically on the basis of your consent or in fulfilment of a contract, handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another responsible party, this will only be done to the extent technically feasible.
Right of appeal
In the case of violations of the DPAs, the persons concerned have a right of appeal to a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the suspected violation. This right of appeal is without prejudice to other administrative or judicial remedies.
Refusal to provide personal information
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us using the contact information provided in the beginning of this document..
This policy is effective as of 23 November 2020.